An agreement has been reached between 49 states and The District of Columbia (“the Participating States”) to resolve the Participating States’ Attorneys General investigation of MoneyGram’s Money Transfer services. In particular, the States reviewed complaints of consumers who used MoneyGram’s wire transfer service to send money to third parties who were involved in schemes to defraud consumers and also reviewed MoneyGram’s efforts to maintain effective anti-fraud measures to prevent consumers from suffering financial losses as a result of these fraud induced money transfers.Top
MoneyGram has entered into a binding settlement in which they will pay a total of thirteen million dollars. The settlement has two main parts. First, restitution payments will be provided to identified consumers who previously filed complaints related to fraud induced money transfers and have not already received payment. Second, MoneyGram has agreed to maintain and continue to improve a comprehensive and robust anti-fraud compliance program designed to prevent its systems from being used for fraud. MoneyGram also agreed to improve/continue its anti-fraud program, improve the consumer complaint process, and improve employee trainings.Top
The settlement provides for an independent third party Settlement Administrator, KCC Gilardi, to review MoneyGram records and send notices to all consumers who are eligible to receive restitution under this settlement.Top
If you are determined to be eligible for restitution under the settlement, the Settlement Administrator will send you a notice in the mail together with instructions.Top
Yes, we anticipate you will receive a full refund based on the transfer amounts provided by you in your complaint to MoneyGram. However, depending on the number of claims filed and the total dollar claimed, it may be necessary to provide you with a reduced amount.Top
If you have moved or did not use your current mailing address when you sent the fraud induced money transfers, contact the Settlement Administrator at firstname.lastname@example.org.Top
Our best estimate is that the Settlement Administrator will be contacting eligible consumers before the end of the year.Top
You can file a complaint with the wire transfer company or with your state’s attorney general.
Also, if you are concerned a member of your family is a victim of fraud, you can also contact MoneyGram and other wire transfers companies to request that your family member be placed on an Internal Watch List. Internal Watch List means MoneyGram’s list of individuals whom the Company blocks from sending or receiving Money Transfers, without first contacting the individual to determine if the transaction is for a legitimate purpose.
If you would like to request placement of an individual on MoneyGram’s Internal Watch List, please contact MoneyGram using the contact information provided here: http://corporate.moneygram.com/compliance/fraud-prevention/report-fraud.Top
The District of Columbia and all states except California joined in the settlement. California consumers, however, are eligible to receive restitution.Top
Consumers who filed complaints regarding U.S. to U.S. and U.S. to Canada wire transfers received their restitution through prior settlements between MoneyGram and the Federal Trade Commission and the U.S. Department of Justice.Top
You will receive instructions from the Settlement Administrator.Top
Please be aware that neither the Settlement Administrator nor any of the States involved in this settlement will be contacting you asking for payment or asking for your financial personal information. If anyone calls you or contacts you asking for payment or your personal information, do not provide it and report what has happened to your Attorney General's Consumer Protection Division. http://www.naag.org/naag/attorneys-general/whos-my-ag.phpTop